Refund policy

Miaudog Shop only offers refunds for orders cancelled for more than 24 hours with a 10% cancellation FEE.

To cancel your order, please send an email to Miaudogshop@gmail.com Include in the subject line that you are seeking a cancellation (i.e. [Cancellation] Order # and full name).

If your order date is in less than 24 hours, unfortunately we are unable to cancel your order due to limited processing time.

If you wish to make an exchange, return or warranty request for any of our products purchased online, you can do so in two ways:

Through our website www.miaudogshop.com

Please note that Miaudog Shop reserves the right to accept exchanges, returns or warranties with prior analysis of the product. Verification of the condition of the product in the aforementioned conditions.

Conditions to make an exchange or return:

It is mandatory to present your invoice or order number, informing the registered identification number.

Promotional or discounted products are not exchangeable.

For your request to be approved, the product(s) to be exchanged or returned must be in the same conditions and characteristics in which it was received, consequently, the product(s) must:

Have the labels and tags still attached and in the original packaging.

Must not be used or washed.

Must not be modified or altered from its original condition.

 

Refunds:

Money refunds only apply when exercising the right of withdrawal for purchases made through the Virtual Store (Online), and in the events and conditions provided in the law 1480 of 2011 Article 47, provided that it is exercised during the following five (5) working days. days from receipt of the product.

In the event that the above requirements are met Miaudog Shop will refund the total amount paid for the garments, this payment does not include transportation costs, which shall be borne by the buyer, without discounts or withholdings. The refund will be made within a maximum period of (10) calendar days by means of consignment to a bank account or reversal to a credit card.

Please note that shipping costs to return your products and exercise your right of withdrawal, are at your expense.

Guatantees:

In Miaudog Shop we commercialize products with excellent quality standards, therefore, they are fully guaranteed.

However, if the garment presents quality defects despite its correct use, during the warranty period, or if it arrives imperfect, we will proceed as indicated below:

Products are guaranteed for 5 days from the date of invoice of the product.

The response of the warranty approval will be subject to the result of the technical evaluation performed by Miaudog Shop.